At PSP, we take your privacy seriously and this privacy notice explains what personal data or information we collect from you and from people who visit our website, and how we use it. This privacy statement relates to our clients, prospective clients and job applicants.

If you have any questions regarding this statement and our privacy procedures, please contact us by email info@pspav.com or by post at PSP, 69, Melchett Road, Kings Norton, Birmingham, B30 3HP.

Alternatively, you can telephone us on 0121 486 3288.

What personal data or information do we collect?

The personal information we collect may include your name, address, email address, phone number, IP address and information regarding what pages you access on our website and when.

How do we collect data or information from you?

We collect data about you whenever you:

  • Make an enquiry via our website or via the telephone
  • Work for or with the business
  • Use our website
  • Enquire about a job opportunity
  • Work for or with the business
  • Exchange business cards with a staff member of the business

How is your information used?

We collect your personal data or information to operate our business effectively and to provide you with the best information on our products and services.

We may use your information:

  • To deliver our services to you.
  • To answer enquiries that you make prior to any agreement or contract.
  • To maintain the security of our office and IT infrastructure.
  • To invoice you, and to track payments you make or payments made to you.
  • To keep you informed about our services and invite you to our events.
  • To process a job application.

We believe that all of these purposes are justified on the basis of our legitimate interest in running and promoting our business, our contractual requirements to deliver agreed services to you, and to fulfil our legal obligations.

With your permission and/or where permitted by law, we may also use your data for marketing purposes which may include contacting you by email and/or telephone with information, news and offers on our services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that we fully protect your rights and comply with our obligations under the EU General Data Protection Regulation (GDPR) and the Privacy and Electronic Communications (EC Directive) Regulations 2003.

Details of our processing


Clients

Type of Data Held

  • Name and contact information
  • Information and documents relating to the services we are providing, including communications with you.
  • Billing and payment information.

Length of Time Held

  • We will retain information about you for the duration of our business relationship with you, then for an additional 3 years.
  • We retain financial records for 6 years, following the end of the current financial year.

How Data is Held

  • We store this information electronically on our rental system, client database and our accounts package (held on our servers).
  • We use our electronic accounts package to process our financial transactions

Prospective Clients

Type of Data Held

  • Name and contact information
  • Information and documents relating to the services we are providing, including communications with you.

Length of Time Held

  • We will retain information about you for the duration of the enquiry, then one year.

How Data is Held

  • We store this information electronically on our rental system, CMS and prospective client database (held on our servers).

Job Applicants

Type of Data Held

  • Name and contact information
  • CV and application form.
  • Interview notes (for those short-listed)

Length of Time Held

  • We will retain information about you for the duration of the recruitment campaign, then one year.

How Data is Held

  • We store this information electronically

Who Has Access to Your Information?

Only authorised members of the team can access your information. All employees receive regular data protection training, and all employees have signed up to our Data Protection Policy.

We do not sell or rent your personal data or information to any third party or share your information with third parties for their marketing purposes.

We will disclose your data or information if required by law, for example by a court order or for the prevention of fraud or other crime.

We may pass your information on to our third-party service providers, agents or subcontractors for the purposes of completing a task or providing services to you on our behalf (for example to process invoices). However, we disclose only the personal information necessary to deliver that service and have a contract in place that requires them to keep your information secure and not to use it for their own marketing purposes.

Transfers Outside of the European Economic Area

Your personal information in the European Economic Area (EEA) is protected by data protection laws, but other countries do not necessarily protect your personal information in the same way. The EEA covers all countries in the EU plus Norway, Liechtenstein and Iceland. PSP uses online tools which host data outside of the EEA. Prior to selecting such tools, we review their privacy policy and check that the company is signed up to the EU-US Privacy Shield agreement. Companies who have signed up to this agreement
commit to securing personal data in line with EU data protection legislation.

We use the following third party online tools which may involve your data being processed outside of the
EEA:

  • MailChimp: for our email Newsletter which will involve your personal data (i.e. name and email address). MailChimp is a US-based software, thus data is transferred outside the EEA. Their privacy policy gives more details.

Your Choices & Rights

We understand that you trust us with your personal information and we are committed to ensuring you can manage the privacy and security of your personal information yourself.

With respect to the information relating to you that ends up in our possession, and recognising that it is your choice to provide us with your personally identifiable information, we commit to giving you the ability to do all of the following:

You can verify the details you have submitted to PSP by contacting our customer services team by email: info@pspav.com or phone 0121 486 3288. Our security procedures mean that we may request proof of identity before we reveal information, including your e-mail address and possibly your address.

  • You can also contact us by the same method to change, correct, or delete your personal information controlled by PSP regarding your customer profile at any time.
  • You can always feel free to update us on your details at any point by sending an email to info@pspav.com.
  • You can request a readable copy of the personal data we hold on you at any time. To do this please contact us via email info@pspav.com.

You also have the right to lodge a complaint about our processing with the UK’s Information Commissioner’s Office (https://ico.org.uk/).

Keeping Your Data Secure

Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure data collected through our site and systems. Steps we take to secure and protect your data include ensuring that the servers we use are in controlled, secure environment, protected from unauthorized access, use or disclosure.

Emailing Us

We use Transport Layer Security (TLS) to encrypt and protect email traffic in line with government standards. If your email service does not support TLS, you should be aware that any emails we send or receive may not be protected in transit.

We will also monitor any emails sent to us, including file attachments, for viruses or malicious software.

Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.

Use of Cookies by Our Website

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

For further information visit www.aboutcookies.org or www.allaboutcookies.org.

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.

Other Websites

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Google Analytics

Our website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help us analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for our website operators and providing other services relating to website activity and internet usage.

Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this you may not be able to use the full functionality of this website.

To opt-out of being tracked by Google Analytics across all websites, please visit http://tools.google.com/dlpage...

Changes to This Privacy Notice

We keep our privacy notice under regular review. We recommend that you check this page regularly to keep up-to-date. This privacy notice was last updated on 23/05/2018